This Privacy Policy outlines how the TitanLoan mobile application (the "App") collects, uses, shares, and protects your personal information. By accessing or using the App, you consent to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
The TitanLoan mobile application (the "App") is provided by JADS SERVICES PRIVATE LIMITED ("we," "us," "our," or "Company"). TitanLoan is a loan service app operated by JADS SERVICES PRIVATE LIMITED, a Non-Banking Financial Company (NBFC) registered in India. As an NBFC, JADS SERVICES PRIVATE LIMITED is authorized and certified to act as a loan provider in accordance with Indian law. The Company has granted TitanLoan the rights to offer loan services on its behalf.
JADS SERVICES PRIVATE LIMITED is a company incorporated under the laws of India with the Corporate Identification Number (CIN) U74899DL1979PTC009570. Our registered office is located at 108 Ansal Bhawan, 16 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001. For more information about us and our services, please visit our official website at www.jadsservices.com.
We collect various types of personal information to provide and enhance our services. This includes your phone number and OTP (one-time password) for login, educational background, marital status, family income and expenses, employment status, monthly income, years of work experience, pay date, and profession.
We also collect your PAN number, Aadhaar card number, facial recognition data, banking details such as your bank account number and IFSC code, and contact information including relationships, names, and phone numbers.
Additionally, we gather data from Credit Information Companies (CIC) to evaluate your creditworthiness and maintain records of your transactions on the platform.
We track your interactions with the app, such as page views, navigation patterns, and engagement metrics, to deliver, personalize, maintain, and improve our services.
We may access certain settings on your device to support app features and services. This includes your device's camera, contacts, location, and IDFA (Identifier for Advertisers).
When you access TitanLoan, a pop-up will appear asking for permission to access your IDFA and location data, ensuring transparency before any data collection begins. You have the option to allow or deny these permissions, and data collection will only start after you grant the necessary permissions and proceed to the login page.
The camera will be used for identity verification on the facial detection page, and access to your contacts may be requested on the contact page for verification purposes.
We use the personal information you provide to verify your identity, assess your eligibility for our services, and customize your experience within the app.
Your educational background, marital status, family income and expenses, employment status, monthly income, years of work experience, pay date, and profession help us tailor loan offers and financial advice that suit your needs.
PAN and Aadhaar card numbers, along with facial recognition data, are used for identity verification and fraud prevention. We utilize your banking details, such as your bank account number and IFSC code, to facilitate loan disbursement and repayment processes.
Contact information is used to enable communication and for verification purposes.
Information from Credit Information Companies (CIC) helps us evaluate your creditworthiness and determine your eligibility for loans. Transaction records and app interaction data, including page views, navigation patterns, and engagement metrics, are analyzed to enhance user experience and personalize the services we offer.
We use device-specific information to enhance the functionality and security of our app. Access to your device's camera is required for facial recognition features, which help verify your identity quickly and securely.
Your contact list may be accessed to auto-fill contact information and support verification processes, ensuring seamless user experience. Location data helps us personalize services based on your geographic location and improve app functionality.
The IDFA (Identifier for Advertisers) is used to deliver targeted advertisements that are relevant to your interests, and location data further helps us refine these advertisements.
All data access permissions are requested explicitly, and data collection will only proceed after you grant the necessary permissions, ensuring transparency and respect for your privacy preferences.
We are committed to protecting your personal data and ensuring its privacy and security. We may share your information with third parties only under the circumstances outlined below:
We may share your personal data with our affiliates and subsidiaries, including JADS SERVICES PRIVATE LIMITED, to provide, maintain, and improve the services offered through the TitanLoan app. This sharing is conducted under strict confidentiality agreements and in accordance with applicable data protection laws.
We may disclose your personal data to trusted third-party service providers and partners who assist us in operating our app, providing services to you, or conducting our business.
These third parties include, but are not limited to, credit information companies (CIC), data analytics providers, customer service providers, payment processors, and IT support. All third-party service providers are required to use your personal data solely for the purposes of providing services to us and must adhere to strict data privacy and security standards.
We may disclose your personal data to government authorities, regulators, or law enforcement agencies if required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the safety of our users or the public.
We may share your personal data with other parties if you provide explicit consent for us to do so. For example, if you consent to participate in promotional activities, surveys, or use third-party services linked through the app.
We may share certain non-personally identifiable information, such as aggregated or anonymized data, with third-party advertisers and analytics providers to help us improve our services and provide tailored advertising. This data cannot be used to identify you individually.
We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention periods vary based on the type of data:
Account Information: Retained as long as your account is active or as required to provide services. Once your account is closed, we may keep data for a limited time to comply with legal obligations.
Loan and Financial Data: Kept for as long as required by financial regulations and to comply with legal requirements from authorities like the Reserve Bank of India (RBI).
Transaction Data: Maintained for analysis, service improvement, and regulatory compliance, often in a non-personally identifiable form.
Marketing Preferences: Retained until you opt out of communications or for a period required by law to respect your preferences.
Legal Compliance: We may retain data longer if required to comply with laws, respond to legal requests, or protect our rights.
Security and Minimization: We aim to collect and retain only necessary data and securely delete or anonymize data when no longer needed.
As a user of TitanLoan, you have specific rights regarding your personal data, which we are committed to respecting:
Right to Access: You can request a copy of the personal data we hold about you, along with details on how we use it.
Right to Rectification: If any of your information is incorrect or incomplete, you have the right to request corrections.
Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. This right is subject to certain legal exceptions.
Right to Restrict Processing: You may request that we limit the processing of your personal data under certain circumstances, such as if you contest the accuracy of the data or if the processing is unlawful.
Right to Data Portability: You have the right to obtain your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller where technically feasible.
Right to Object: You can object to the processing of your personal data for direct marketing or any other purpose where you feel it impacts your rights and freedoms.
Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
TitanLoan is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are under 18, please do not use our services or provide any personal information through the app. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such data as soon as possible. If you believe that a child under 18 has provided us with personal information, please contact us immediately at team@jadsservices.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any significant changes to the Privacy Policy by posting the updated version on our app or website and indicating the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the app after any updates constitutes your acceptance of the new terms.
By using TitanLoan, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. You also agree to the terms and conditions set forth in this policy. If you do not agree with any part of this Privacy Policy, please do not use our app. Your consent may be withdrawn at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal. To withdraw your consent or for any questions regarding this Privacy Policy, please contact us at team@jadsservices.com